Your First Class at M.O Pilates: Everything you need to know

So you've booked your first class. We're so excited to have you and we want to make sure your first visit to M.O is as smooth and enjoyable as possible. Here's everything you need to know before you arrive.

Finding Us

Our Harbourside studio is located at Princes Wharf, Museum Street, Bristol, BS1 4RN. We're right on the waterfront, next to M Shed and New Cut Coffee. Look for the big red roof and you've found us.

Our Clifton studio is located at Hampton Lane, BS6 6LE, off Cotham Hill, (near the Brewhouse pub). There's a bike park outside the pub or you can park your car in Clifton Down Shopping Centre, or on the surrounding roads.

Arrive Early

Please arrive atleast 10 minutes before your class. As a first timer, you'll need a quick induction before you get on the Reformer, and we want to make sure you feel confident and ready before class begins.

For all other classes be at least 5 minutes early. For hot classes you must be there 5 minutes prior.

Please note that late entry is not possible, so give yourself plenty of time, especially if it's your first visit.

Getting Settled

Harbourside:

When you arrive, head upstairs to get changed and store any coats, shoes, or bags. Once the studio opens, head back down and check in via the iPad kiosk at the front. Find your name and toggle yourself in. — this is really important, as failing to check in could result in a no show fee being applied to your account. If you're not sure how the kiosk works, just ask your instructor and they'll be happy to help.

Clifton:

When you arrive check in via the Ipad kiosk. Our Reformer studio is upstairs with a kiosk, our mat classes are downstairs, the kiosk is behind the main door on the wall. Find your name and toggle yourself in. We have lockers and changing rooms available for your things. Please bring a padlock if you’d like to secure your locker.

Remember —>

Make sure to remember to check yourself in, this is super important as it could result in a no show fee applied to your account. If you’re not sure how the kiosk works, just ask your instructor and they’ll be happy to help!

Say Hello

Please introduce yourself to your instructor before class and let them know it's your first time. They'll give you a full induction, show you how everything works, and make sure you feel completely at home on the Reformer. If you have any injuries, niggles, or anything else we should know about, please mention it at this point. The more we know, the better we can support you.

What to Bring

Here's your first class checklist:

→ A water bottle
→ Grip socks (required for all Reformer classes for safety)
→ Comfortable, form fitting workout clothes

Grip socks are available to purchase in the studio if you don't have a pair yet, just ask your instructor on arrival. You're welcome to bring your belongings into the studio with you, but please pop your phone on silent before class begins.

Need to Cancel?

We completely understand that plans change. We have a 24 hour cancellation policy, so if you need to cancel, please do so via the app or online before then and your class will be credited straight back to you.

If you need to cancel after the 24 hour window, please still cancel your spot via the app so that anyone on the waitlist can take your place. Cancelling also means you won't be charged our £10 no show fee.

If you cancel within 90 minutes of your class starting, a £5 late cancellation fee will apply.

Any Questions?

We're always here to help. Just drop us an email at hello@mohiito.com or message us on the M.O app and we'll get back to you as soon as we can.

We cannot wait to see you in the studio. Enjoy your first class!

Team M.O