Privacy Policy
Last updated: 8 October 2026
Who we are
M.O. Pilates runs two studios in Bristol, each operated by its own company. The company for the studio you book with, or ask about, is responsible for your personal information (the "data controller").
| Studio | Company |
|---|---|
| M.O. Pilates Clifton | Mohiito Ltd |
| M.O. Pilates Wapping Wharf | Reading Pilates Ltd |
Both companies share the registered address 27 Old Gloucester Road, London WC1N 3AX. For any question about your data, email hello@mohiito.com.
In this policy, "we", "us" and "our" mean the relevant company above.
What information we collect
We collect only what we need to run your classes and keep in touch with you.
- Contact details: your name, email address and phone number, for example when you book, buy a pass or fill in one of our forms on Facebook or Instagram.
- Booking and account details: the classes you book and attend, the passes and memberships you buy, and your studio preference.
- Payment details: handled by our payment provider. We do not store your full card details.
- Health information you choose to share: for example an injury or pregnancy you tell us about, so instructors can teach you safely.
- Website and ad activity: how you interact with our website and ads, collected through cookies and the Meta pixel (see Cookies below).
How we use it
UK data protection law requires a lawful reason for each use of your information. Ours are:
| What we do | Lawful basis |
|---|---|
| Manage your bookings, passes and memberships | Contract |
| Take payments and keep financial records | Contract and legal obligation |
| Reply to an enquiry or a form you submit, including follow-up about an intro offer | Legitimate interests |
| Teach you safely using health information you share | Your explicit consent |
| Send you news and offers by email or SMS | Your consent (unsubscribe any time) |
| Show and measure our ads, and improve our website | Your consent to cookies |
You can withdraw consent at any time by emailing hello@mohiito.com or using the unsubscribe link in any message.
Who we share it with
We never sell your information or share it with other businesses for their own marketing.
We use a small number of service providers who handle data on our behalf, only to run our studios and under contracts that protect it:
- Momence: our booking, payments and customer management system.
- Meta (Facebook and Instagram): when you fill in one of our lead forms, and to show and measure our ads.
- Our payment provider: to process card payments securely.
We may also share information if the law requires it.
Cookies and the Meta pixel
Our website and booking pages use cookies, including the Meta pixel. The pixel tells Meta when someone who saw our ads visits our site or buys a pass, so we can measure which ads work and show them to people likely to be interested.
Non-essential cookies are only set with your consent, which you can change at any time in your browser settings. You can also manage how Meta uses your data for ads in your Facebook or Instagram ad preferences.
International transfers and security
Some of our service providers store data outside the UK, for example in the US or EU. Where they do, the transfer is protected by UK-approved safeguards such as standard contractual clauses or the UK-US data bridge.
Access to your information is limited to the staff who need it, and our systems are password protected.
How long we keep it
| Information | Kept for |
|---|---|
| Customer account and booking history | While you are a customer, then 2 years after your last booking |
| Enquiries and form submissions from people who never book | 12 months |
| Payment and financial records | 6 years, as UK tax law requires |
| Health information you share | While you are a customer, then deleted with your account |
After these periods we delete your information or make it anonymous.
Your rights
You have the right to:
- see a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- object to, or ask us to limit, how we use it
- ask for your information in a format you can take elsewhere
- withdraw any consent you have given
To use any of these rights, email hello@mohiito.com. We will reply within one month.
If you are unhappy with how we handle your information, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
We may update this policy from time to time. The date at the top shows when it last changed.